RELEAF PROTECT TERMS & CONDITIONS OF SERVICE 

These Terms of Service (“Terms”) contain the terms that govern our contractual relationship with you in relation to your access to and use of the Releaf Protect Service (the “Service”).  The Service, its scope and limitations, and your responsibilities when using it, are further detailed at https://releaf.co.uk/releaf-protect-terms-and-conditions.

You agree that by accessing and using the Service, you are entering into a legally binding agreement on the basis of these Terms. Please read these Terms carefully and make sure you understand them. If you do not understand these Terms, or do not accept any part of them, then you may not use the Service.

These Terms are an important document and it is important that you read and understand their content. As a summary, these Terms set out:

• your legal rights and responsibilities;

• our legal rights and responsibilities; and

• certain key information required by law.

ABOUT US

1. We are Releaf Dispensary Ltd a private limited company registered in England and Wales with registered number 14097825. Our registered office is at 1 Kings Avenue, London, England, N21 3NA. 

2. In these Terms:

3. “we”, “us” or “our” means  Releaf Dispensary Ltd; 

4. “Legal Provider” means the supplier of legal services engaged by us to provide the Service; and

5. “you” or “your” means the person accessing and using the Service.

6. If you have any questions about these Terms or the Service, please contact us by sending an email to support@releaf.co.uk. 

INTRODUCTION

1. If you access and/or use the Service you agree to be legally bound by these Terms.

2. These Terms are only available in English. No other languages will apply to these Terms.

3. These Terms apply only if you are a consumer (i.e., for purposes outside of your business, craft of profession). 

4. When accessing and/or using the Service you also agree to be legally bound by:

5. our Privacy Notice which is available at https://releaf.co.uk/privacy-policy; 

6. our general Patient Terms and Conditions which are available https://releaf.co.uk/releaf-patient-terms;; and

7. extra terms which may add to, or replace some of, these Terms. This may happen for various reasons including if we change parts of the Service or introduce additional functionality so that further terms apply.

All of the above documents form part of the Terms as though set out in full here.  If there is any conflict between the above documents, these Terms will prevail.

WHO MAY USE THE SERVICES

1. Access to the Service is restricted to consumers (please see clause 2.3) who are Releaf+ members with an active subscription.

2. You must maintain continuous Releaf+ membership to remain eligible and must have completed a 30-day qualifying period before first using the Service.

3. Eligibility is verified through the monthly access code issued by us via the Releaf patient dashboard.

4. If your Releaf+ membership lapses, is cancelled or is suspended, your eligibility for the Service will end immediately and any funded support in progress will end immediately.

5. Misuse of your access code, or attempts to enable others to use the Service, may result in immediate suspension or termination.

6. Releaf may suspend or withdraw eligibility where misuse, fraud or attempts to bypass eligibility checks are suspected.

7. The Service cannot be used for events, incidents or disputes that arose before you became an eligible member, nor for issues that occurred during any period where membership or eligibility was not active.

HOW TO ACCESS THE SERVICE

1. You may access the Service only by contacting the dedicated helpline number issued to Releaf+ members.

2. Releaf will issue you with a unique access code each calendar month via your Releaf+ account or email.

3. The Service cannot be provided unless you have the current calendar month’s valid access code.

4. Access codes change monthly, may not be reused, transferred or shared, and must be kept confidential.

5. If you do not receive your monthly access code, you must notify Releaf promptly. Releaf is not responsible for delays caused by your failure to obtain or use the current code.

6. YOUR PRIVACY AND PERSONAL INFORMATION

7. Our Privacy Notice is available at https://releaf.co.uk/privacy-policy.

8. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in accordance  with our Privacy Notice, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and data protection regulators if you have a query or complaint about the use of your personal information.

FEES AND PAYMENT

1. The Service is provided at no additional cost to active Releaf+ members unless otherwise stated.

2. If you instruct the Legal Provider privately beyond the funded Bank of Hours, any fees will be agreed directly between you and the Legal Provider. Releaf is not responsible for such costs.

3. Releaf may introduce a subscription fee or modify access arrangements with at least 30 days’ notice.

4. SERVICE AVAILABILITY

5. Releaf and the Legal Provider will use reasonable efforts to maintain service availability.

6. The Service may be suspended for operational, staffing, compliance or maintenance reasons.

7. Service availability may vary from time to time due to operational or staffing requirements.

FAIR USE POLICY

1. The Service is provided on a reasonable use basis. It is intended for occasional issues arising from lawful medical cannabis treatment, not ongoing or repeated legal assistance.

2. You must not use the Service in a manner that is excessive, inappropriate, abusive or inconsistent with its intended purpose. Misuse includes but is not limited to repeated enquiries about the same issue without new information, submitting enquiries at a frequency materially exceeding typical patient use, seeking advice for issues unrelated to medical cannabis, or attempting to obtain wider personal legal services beyond the scope of the Service.

3. The Legal Provider may apply limits such as restricting triage to one call per issue, declining further calls where the matter has already been addressed, or directing you to private instruction if continued support is required.

4. Releaf and/or the Legal Provider may monitor usage patterns (but not advice content) to ensure compliance.

5. If you breach this Fair Use Policy, Releaf may issue a warning, suspend access, terminate access or require private instruction for any further work.

6. Decisions made under this section are final. Termination or suspension ends all funded support but does not affect the validity of advice already provided.

LIMITATION ON OUR LIABILITY

1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury caused by our negligence) or arising under applicable laws e.g. relating to the protection of your personal information, we are not legally responsible for any:

2. losses that were not foreseeable to you and us when the contract was formed;

3. losses that were not caused by any breach on our part;

4. business losses; or

5. losses to non-consumers.

6. Subject to clause 9.1, our liability to you under these Terms whether arising in contract, tort (including negligence) or restitution, or for breach of statutory duty or misrepresentation, or otherwise, is limited to the amount paid by you (if any) for the Service in the 12 months immediately before the liability arose.

TERMINATION

1. You may end your access to the Service at any time by terminating your Releaf+ membership in accordance with our general Patient Terms and Conditions which are available https://releaf.co.uk/releaf-patient-terms.  Please see our Privacy Notice in respect of what will happen with your personal information when you have ended your access.

2. We may terminate or suspend your access and/or use of the Service at any time if any of the following occurs:

3. your Releaf+ membership expires and / or is terminated;

4. you have, or we reasonably suspect you have, breached any clause within these Terms and / or the Fair Use Policy detailed in clause 8;

5. we must do this to comply with applicable law, regulation or rules; and/or

6. we reasonably believe that your access and/or use of the Service causes a reputational risk to us.

7. If we terminate or suspend your use and/or access to the Service, we will notify you that you are no longer authorised to access and/or use the Service. If we are able to, we will provide you with the reasons why we have terminated this contract. Sometimes we may not be able to do this under applicable laws.

8. Termination ends all funded legal support but does not affect the validity of advice already provided and you will no longer receive any further assistance through the Service. Advice already given via the Service remains valid but will not be extended or followed up.

GENERAL

1. No one other than a party to these Terms has any right to enforce any part of these Terms.

2. To reflect changes in law, regulatory requirements or because we change the Service that we offer, we may make changes to these Terms. If we make changes to these Terms, we will provide you with a copy of the Terms when accessing the Service. If you do not agree to the changes we have made, you must stop using and/or accessing the Service. 

3. We both agree that neither of us have entered into these Terms in reliance on (and shall have no remedies in respect of) any representation or warranty that is not contained within these Terms.

4. If any of the clauses in these Terms are found to be unlawful, this will not affect the validity and effectiveness of the remaining terms and conditions of these Terms. This means that if one clause or sub-clause is found to be unlawful, it will not apply, but the rest of the Terms shall continue to be in full force and effect.

5. We may transfer our rights under these Terms to another business without your consent, but we will notify you of the transfer and make sure that you are not adversely affected as a result. 

6. The laws of England and Wales apply to these Terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.

7. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.