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Our Commitment

Our Patient Charter

Here at Releaf, we are dedicated to helping patients in the UK access medical cannabis, whilst upholding our beliefs and commitments, and respecting the rights of patients.

Our Beliefs

Accessibility — We believe medical cannabis should be widely available to those that need it from CQC regulated, NHS integrated facilities.
Transparency — We believe that being clear is key, and we advertise our compliance, service, and safety standards as required.
Commitment — We are committed to the safety and wellbeing of our patients and provide excellent quality of service, via our dedicated patient support team, throughout their journey with medical cannabis.
Education — We are passionate about changing negative perceptions and removing the stigma surrounding medical cannabis, and support this by publishing evidence based information and reporting on industry developments.
Privacy — To protect our patients and ensure privacy and payment security, we have integrated Stripe and ID verification to the Releaf service.
Respect —  At Releaf we know how important respect is, and so we treat all our patients fairly and inclusively.
Collaboration — We know that our patients are experts in their own health, so we work closely with each patient to achieve the best outcome of care by taking a patient-focussed approach.
Ambition through Courage — We believe that by distributing correct knowledge and information, we can strive to progress and develop the industry, so that honesty and transparency are at the forefront.
CBD industry growth

Our Commitments

Equal Rights — At Releaf, discrimination of any kind will not be tolerated and everyone is treated with dignity and respect.
Effective and Flexible Communication — We understand how important communication is, and so we have a number of ways of contacting patients depending on their preference or needs, including WhatsApp, e-mail, telephone, and braille.
Discretion — We deliver medication in discreet packaging through a signed delivery service and promise to keep your identity confidential until the security process has been completed.
Flexibility — We understand how hectic life can be, and so, we offer flexible weekend and early availability for appointments with our expert clinicians.
Make a Difference — To go the extra mile, to ensure all of our promises made, are kept.
Rapport — We aim to develop a rapport with each and every patient, and build a professional relationship that fosters a comfortable and compassionate environment for all.
Privacy — At Releaf, we adhere to strict regulations to maintain confidentiality and ensure any safeguarding concerns are reported by following patient safety guidelines.

Patient Requirements

To be aware of their Rights and Responsibilities to ensure patient guidelines are follows.
To complete Identification Checks
To be honest and trustworthy
To work autonomously to achieve the best results.
To always remain compliant - non verbal (conduct)
To adhere to the zero tolerance policy and guidelines
Patient to complete Medical Questionnaires provided prior to each appointment

Patient Rights

Privacy
Equality/ Diversity and Inclusivity — Everyone has the same right to equality of opportunity and care by Releaf to safeguard each patient from discrimination.
Respect and Dignity — to be treated fairly with respect and dignity.
Autonomy — collaboration for the best results to empower the patient.
Kindness and compassion —  to be treated with empathy and care.
Right to refuse —  any or all services and advice including recommended medication
Right to be informed —  of all changes and amendments to services to be able to make an informed decision.
Recommendations and Suggestions
When raising a complaint / concern we may not always be able to provide the outcome or answer you want, but we do want to learn from your experience of raising a concern-suggestion with us. We’ll use your feedback to improve our services.

Our blog

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06. 09. 2024

Medical cannabis and menopause

Menopause is an inevitability for around half the population. It’s a biological standard and a natural part of ageing that affects around 33 million people - but - that doesn’t mean it’s easy to manage. Recently, interest surrounding alternative therapies has increased, and more women are now making the switch from traditional treatments like HRT to natural alternatives like medical cannabis for menopause symptom management. 

04. 09. 2024

THC: The ultimate guide to the most abundant cannabinoid

Humans have been reaping the benefits of cannabis for thousands of years, whether for its nutritional value, industrial uses, or its therapeutic potential. Yet, an almost worldwide prohibition of cannabis in recent decades has meant that education around this impressive and complex plant is lacking - even as a growing number of countries continue to re-introduce its medicinal use.

03. 09. 2024

What is a cannabinoid?

Starting any new treatment option can be slightly daunting, but this is especially true when it comes to medical cannabis. Thanks to the more than century-long campaign of cannabis prohibition and stigmatisation, there is still an undercurrent of misinformation and misunderstanding around this fascinating plant and its potential therapeutic benefits - even though it has been a legal treatment option here in the UK for almost six years.