Our Commitment

Our Patient Charter

Here at Releaf, we are dedicated to helping patients in the UK access medical cannabis, whilst upholding our beliefs and commitments, and respecting the rights of patients.

Our Beliefs

Accessibility — We believe medical cannabis should be widely available to those that need it from CQC regulated, NHS integrated facilities.
Transparency — We believe that being clear is key, and we advertise our compliance, service, and safety standards as required.
Commitment — We are committed to the safety and wellbeing of our patients and provide excellent quality of service, via our dedicated patient support team, throughout their journey with medical cannabis.
Education — We are passionate about changing negative perceptions and removing the stigma surrounding medical cannabis, and support this by publishing evidence based information and reporting on industry developments.
Privacy — To protect our patients and ensure privacy and payment security, we have integrated Stripe and ID verification to the Releaf service.
Respect —  At Releaf we know how important respect is, and so we treat all our patients fairly and inclusively.
Collaboration — We know that our patients are experts in their own health, so we work closely with each patient to achieve the best outcome of care by taking a patient-focussed approach.
Ambition through Courage — We believe that by distributing correct knowledge and information, we can strive to progress and develop the industry, so that honesty and transparency are at the forefront.
CBD industry growth

Our Commitments

Equal Rights — At Releaf, discrimination of any kind will not be tolerated and everyone is treated with dignity and respect.
Effective and Flexible Communication — We understand how important communication is, and so we have a number of ways of contacting patients depending on their preference or needs, including WhatsApp, e-mail, telephone, and braille.
Discretion — We deliver medication in discreet packaging through a signed delivery service and promise to keep your identity confidential until the security process has been completed.
Flexibility — We understand how hectic life can be, and so, we offer flexible weekend and early availability for appointments with our expert clinicians.
Make a Difference — To go the extra mile, to ensure all of our promises made, are kept.
Rapport — We aim to develop a rapport with each and every patient, and build a professional relationship that fosters a comfortable and compassionate environment for all.
Privacy — At Releaf, we adhere to strict regulations to maintain confidentiality and ensure any safeguarding concerns are reported by following patient safety guidelines.

Patient Requirements

To be aware of their Rights and Responsibilities to ensure patient guidelines are follows.
To complete Identification Checks
To be honest and trustworthy
To work autonomously to achieve the best results.
To always remain compliant - non verbal (conduct)
To adhere to the zero tolerance policy and guidelines
Patient to complete Medical Questionnaires provided prior to each appointment

Patient Rights

Equality/ Diversity and Inclusivity — Everyone has the same right to equality of opportunity and care by Releaf to safeguard each patient from discrimination.
Respect and Dignity — to be treated fairly with respect and dignity.
Autonomy — collaboration for the best results to empower the patient.
Kindness and compassion —  to be treated with empathy and care.
Right to refuse —  any or all services and advice including recommended medication
Right to be informed —  of all changes and amendments to services to be able to make an informed decision.
Recommendations and Suggestions
When raising a complaint / concern we may not always be able to provide the outcome or answer you want, but we do want to learn from your experience of raising a concern-suggestion with us. We’ll use your feedback to improve our services.

Our blog

22. 07. 2024

Plastic free July: Releaf's eco-friendly packaging

In the last two decades, global plastic production has doubled, with 400 million tonnes of plastic waste now produced every year. As one of the only UK clinics to provide medical cannabis flower in eco-friendly packaging, Releaf is committed to finding more sustainable solutions this Plastic Free July and is taking steps towards a plastic-free future.

19. 07. 2024

Join the conversation with MS-UK and Releaf: Medical cannabis for Multiple Sclerosis webinar

Medical cannabis was legalised in the UK in 2018 for patients with health conditions known to respond to cannabis-based treatments, if conventional or licensed medications have failed to meet their needs. Because one of these health conditions is Multiple Sclerosis, Releaf are joining MS-UK for a free Webinar on the 21st of August, to explain how these treatments can be safely incorporated into MS treatment plans.

17. 07. 2024

Understanding the lingo: medical cannabis terminology

Cannabis-based remedies are mentioned as far back as the Ancient Egyptians and Ancient Greeks. In fact, the earliest mention of medical cannabis is believed to date back even further to the time of the Ancient Chinese Emperor Shen Nung - known as the Father of Chinese Medicine - almost 5,000 years ago!