Ring Ring... Releaf is calling: Introducing our new callback feature

From 14 July 2025, getting in touch with the Releaf Patient Support Team got a whole lot easier…

It’s no secret that the last thing anyone wants to do is sit around on hold, which is why we have introduced a new callback option when you phone our Patient Support Team. Instead of staying on the line, you can ask us to ring you back, and we will keep your place in the queue. As soon as we are free, we will call, so you can get on with your day while still getting the support you’re looking for. 

Start with our medical cannabis eligibility checker and see exactly why Releaf is the highest rated, most trusted, and fastest growing medical cannabis clinic in the UK. 

We’ve not only got the most reviews as a UK medical cannabis clinic - we have an overall aggregate score of 4.7 out of 5 stars on Trustpilot (the world’s leading independent review site) from more than 2,000 verified users (and counting).

From the very first day we began offering treatment, our reputation has been built on putting patients first. Every stage, from your initial consultation and prescription to your ongoing care, is designed to be simple, straightforward, supportive, and entirely focused on your health needs.

Why we brought our new callback feature in

This feature is part of our ongoing commitment to making sure that we continue to evolve and always offer the best in patient-first care in the UK medical cannabis industry.

Adding a callback option is just the next step in that journey. With this new feature, we can answer more calls without the frustration of long waits, and we can connect you with the right member of our team the first time. 

The phone lines can get busy at Releaf, and the last thing we want is for our patients to spend more time on hold than they need (or want) to. 

How the Releaf callback feature works

If all members of our Patient Support Team are on other calls, and you are placed in the hold queue, all you have to do is:

• Press the star key on your keypad at any point. 

• This instantly triggers a callback request. You will hear a confirmation message and the call will end, but your place in the queue is saved automatically.

Unlike other callback services that often offer only a single, annoyingly fleeting chance to request a return call, ours lets you decide exactly when to use it. Press the star key whenever it suits you while you are on hold, and we will take care of the rest.

A word from Charlene Rowe, our Operations Director

We asked our Operations Director, Charlene Rowe, for her perspective on how Releaf’s new features are being implemented to help patients take control of their healthcare journey:

“At Releaf, we’re always looking for ways to make our patients’ experience as smooth and stress-free as possible. Our new call-back feature means you can keep your place in the queue without the need to stay on hold - as soon as a coordinator is free, we’ll call you back. 

This ensures you get the same prompt service while freeing you to get on with your day. It’s a simple change, but one that reflects our ongoing commitment to making every interaction with Releaf easier, more efficient, and more patient-centred.”

Part of a bigger promise

This is just one of many changes we are making to keep improving your UK medical cannabis treatment experience. 

We already have a world-class clinical team with more than 27 specialists whose backgrounds span complex medical conditions, diverse treatment approaches, and decades of combined experience in healthcare. 

Alongside them, our fully UK-based Patient Support Team includes more than 30 dedicated coordinators who are here to make every step of your journey smooth and stress-free. From answering your first questions to helping with prescriptions, repeats, and everything in between, they are an essential part of what makes Releaf the highest-rated, most trusted, and fastest-growing medical cannabis clinic in the UK.

And then there is our bespoke, built-from-the-ground-up Patient Platform. This piece of health-tech is not only class-leading in the medical cannabis sphere, but also stands out across the entire UK healthcare system. 

We designed it to give Releaf patients complete control over their treatment journey. From booking consultations to managing prescriptions, tracking orders, and accessing your clinical records, everything is in one secure, easy-to-use place.

Ready to take the first steps towards better health?

If you are curious to find out more about UK medical cannabis and whether it might be a good fit for your health goals and needs, there has never been a better time to head to our medical cannabis eligibility checker. 

Fast, free, and designed to let you know if you might meet the criteria before ever having to pick up the phone or fill out any forms. 

Releaf - Let’s rethink healthcare