Subscription

Releaf+ is a subscription service we offer to all our patients. It's designed to make paying for your medical cannabis treatment plan hassle-free, for a low monthly fee. For just £39.99 per month, Releaf+ covers your consultations, dispensing and pharmacy costs, as well as all delivery expenses and travel certificates. You also get your first month completely free, with each new Releaf+ subscription carrying a two-month minimum term. As one of our patients, you will also get unlimited access to our patient support team and your very own Releaf medical cannabis card. This is designed to give you peace of mind by providing proof of your legal right to carry and consume medical cannabis. We believe that receiving your treatment plan through our Releaf+ subscription service offers significant value and allows you to access more of the personalised support you need.

Yes. Releaf+ has a two-month minimum membership period. Your first 30 days are free, and the first £39.99 payment is taken at the start of month two. If you cancel within the first 14 days of signing up, your subscription ends and that payment is not taken. After month two, membership renews monthly until cancelled. See the Cancellation and Refund Policy for further information.

Yes, it is Releaf's duty of care is to notify your GP when you receive a prescription from us, in order to consolidate your medical records. Our Patient Support Team are always on hand to answer any further questions you may have about this at support@releaf.co.uk

For just £39.99 per month, Releaf+ covers all your healthcare services, including doctor consultations, dispensing and pharmacy costs, as well as all delivery expenses and travel certificates. You also get your first month completely free, with each new Releaf+ subscription carrying a two-month minimum term. As one of our patients, you will also get unlimited access to our patient support team and an exclusive Releaf medical cannabis card. This is designed to give you peace of mind by providing proof of your legal right to carry and consume medical cannabis.

All prescription items will be sent out with a photocopy of the original paper prescription. You can also access all previous prescriptions by logging into your Patient Dashboard.

You can ask to cancel or reschedule through the Appointments area of your account where available, or by emailing support@releaf.co.uk. Notice periods and any refund or rebooking charge are all explained in the Cancellation and Refund Policy, so visit there for more details.

Simply click on the "forgot my password" link on the sign in box. A new box will then appear, which will prompt you to enter your Patient Dashboard sign-in email. Once completed, an email will be sent with a password reset link.

Follow-ups are a major part of your treatment journey with Releaf. All patients will have their first follow-up around 60 days after their initial consultation, and then once every 120 days. Your follow-up pathway may vary depending on your treatment progress and clinical needs. You can view, book, and manage your follow-ups directly through your Releaf Patient Dashboard.

You can email the Patient Support Team at support@releaf.co.uk, or by calling +44 (0) 20 3657 3346 20 3657 3346.).

All of our patients at Releaf have access to a range of medical cannabis products, including dried flower, oil, vape cartridges and pastilles. However, your prescribing clinician will ultimately decide which type of medical cannabis product is best suited to your specific requirements.

Yes, Releaf complies with the all standards set out by the General Data Protection Regulations (GDPR), the Data Protection Act 2018, and the Electronic Communication Regulations (PECR)

Once the MDT review has been completed, the clinical team may request further information from the patient or make a decision based on the medical records and health questionnaire already provided. If the assessing clinician needs any more information from the patient, the patient will receive an email letting them know the issue, and what extra information is required. The patient can respond directly to this email, which will be forwarded to the assessing clinician for review.

All our consultations are conducted by video call in the comfort and privacy of your own home. This means you can be seen by a doctor who specialises in your condition, no matter your location and at a time that is convenient for you. Once you have booked your consultation, you will receive an email confirming the date, time and a link to join on the day. To prepare for appointment you should find a quiet place where you can talk openly about your health and bring along the ID you used to book your appointment, so the doctor can confirm your identity Our doctors are compassionate and knowledgeable, they will take the time to listen to your needs and, if you are eligible, find a treatment plan that suits your condition and lifestyle. To book your initial consultation simply click on the 'Am I eligible' button on our website to get started.

If we find that your Summary of Care Record does not contain all the evidence we need to ensure that a medical cannabis prescription is the right course of treatment for you, our clinicians may ask for supporting evidence. This can include evidence of medications you have taken in the past, treatments you have undergone, or evidence of the diagnosis that you are seeking treatment for.

Your SCR is your medical records. Summary Care Records (SCRs) have two primary forms: the core SCR and the SCR with Additional Information (SCRai). The core SCR contains essential patient information, including full name, date of birth, NHS number, long-term health conditions, significant medical history, current medications, allergies, and any known adverse reactions. Approximately 58 million people have an SCRai, which includes additional information. SCRais document lifestyle details like smoking status, alcohol consumption, treatment preferences, and necessary adjustments during treatment. They also explain the reasons behind prescribed medications and include information about hospitalisations, immunisations, and relevant test results to ensure appropriate patient care.

To update your payment information, simply email our Patient Support Team at support@releaf.co.uk. We will then be able to provide you with a link to update your payment information.

The MDT will contact the Patient Support Team, who will then pass this information along to the patient via email unless the patient has specified another preferred way of communication

You may give notice at any time through the Subscriptions area of your Releaf account, where available, or by emailing support@releaf.co.uk. If you cancel within the first 14 days of signing up, your subscription will end and no payment will be taken. After that, when your membership ends and whether a payment remains will vary depending on when you cancel. See our Cancellation and Refund Policy for further details.

You may cancel your initial consultation by emailing support@releaf.co.uk or through your account where available. Being eligible for a refund will depend on when you cancel and whether any substantive pre-appointment work has already begun. See our Cancellation and Refund Policy for more information.

During your consultation, your clinician will suggest a suitable treatment plan based on your condition and lifestyle. Once the doctor has written your prescription, you will be notified and then able to order your medication within your Patient Dashboard. If you wish to reduce your medication quantities, you can do this before you check out. Your doctor will be notified of the change so we can continue to provide you with the best care.