FAQStarter Kit

Starter Kit

Questions about the Releaf Starter Kit

The Omura vaporiser is delivered to Releaf patients half-charged. Please charge your vaporiser fully when you receive it. It is best practice to charge the vaporiser when you see it has one bar of power left to ensure you never run out of battery. Make sure to always charge the device using the official Omura charging cable into a mains plug.

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You can purchase empty flower sticks directly from the Releaf Patient Shop or from the Omura website.

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The state-of-the-art Omura X1 vape comes in Black and Jade colours, but colours received in the Starter Kit will vary. You may request a certain colour by contacting our Patient Support team at support@releaf.co.uk prior to your order shipping.

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The Releaf jar is ready to use when you receive it.

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The Releaf puck is ready to use when you receive it.

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Products provided in the starter kit may malfunction or break. Your Omura vape has a one-year warranty for manufacturing faults. If you have issues within this time frame, please contact our Patient Support team at support@releaf.co.uk. Please let us know if any other items are damaged during transit, and we will be happy to replace them upon investigation.

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Your Omura device comes with a standard 1-year warranty. Please contact our Patient Support team at support@releaf.co.uk should you need to raise a warranty claim.

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If you have issues filling your Flowersticks, you may wish to consider asking someone you trust to regularly pre-fill them for your requirements. But please remember the rules about travelling with the original packaging that shows your name and prescription. The Starter Kit includes a Flowerstick Home Fill System allowing patients or carers to fill up to 16 Flowersticks simultaneously without any waste or fuss. Just fill, pack, and go with ease and precision.

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Yes, there are many dry herb vaporisers on the market that are approved for use with UK medical cannabis. We offer Releaf patients a selection of the best options in the Patient Portal Online Shop

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The Omura vaporiser takes approximately 2 hours to fully charge via USB-C. Always use the provided USB-C cable when charging your Omura vaporiser

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Omura states the battery life lasts 6 – 8 sessions before needing a recharge.

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Patients are able to purchase new jars in the Patient Portal Shop.

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