Most Frequently Asked

We will review your medical records within 48 hours of receiving them.

To access your medical cannabis consultation, you will first need to log in to the Releaf Patient Portal. To log in, head to the Releaf home page, and click 'Log in'. This is found in the top right-hand corner of the homepage. On the left-hand side of the Patient Portal (under the Releaf logo), you will see a cascading menu. To schedule and attend a consultation, click on the ‘Appointments’ tab in this menu (sixth from the top). Here, you will see any upcoming consultations. Fifteen minutes before the allocated appointment time, a "Join call" button will appear at the top-right side of the screen on your Patient Portal, allowing you to join your consultation. You will also receive an SMS with a link to join the video consultation fifteen minutes before the start time. It's as simple as clicking the SMS link (or the "Join call" link in your Patient Portal), and you will be instantly redirected to the medical cannabis consultation.Please ensure your device has at least 50% battery before your consultation begins, is connected to a stable internet connection, and that you are in a quiet and private area for the duration of your consultation.

To request a repeat prescription, go to your Patient Portal. On the left side of your screen (under the Releaf+ logo), you will see a cascading menu that allows you to navigate between the separate Patient Portal pages. The fourth option from the top is "Prescriptions." Click this option, which will take you to your prescription page. Once loaded, you will see a green "Request a repeat" clickable button at the top right of the page, next to "Download invoice." All you have to do is click the "Request a repeat" button and you're all set. You can only request a repeat for a prescription that has already been shipped or delivered previously, and you can only request one repeat for each prescription.On the left side of your screen (under the Releaf+ logo), you will see a cascading menu that allows you to navigate between the separate dashboard pages.

Releaf was the first medical cannabis clinic in the UK which offered patients access to domestically-grown medical cannabis. We have worked tirelessly to secure a reliable and consistent supply chain, which means we can guarantee to deliver your treatments within 2-4 working days. Once the clinician has written your prescription and you have paid for your medication, we will notify the pharmacy and send them a hard copy of your prescription, which is required by law. Once received, the pharmacy will prepare and send out your medication using tracked delivery. We will email and text you to update you on the status of your delivery. You will also receive a Royal Mail tracking number. Your medication should arrive within 2-4 working days. Remember you will need to sign for your medication when it arrives, so it's important to keep an eye on the delivery status and make sure you're home. Download our prescription delivery guide here.

If your medication is out of stock, there's no need for you to do anything. Your prescribing clinician will find another suitable medication option. They will take into account your medical history, any medication you are currently taking, and other lifestyle factors to determine the best alternative for your treatment plan. This will then be available for you to order within your patient account in the same way as your previous medication.

Yes. Releaf has a duty of care to notify your GP when you receive a prescription from us, to consolidate your medical records. If you wish to discuss this with us, contact the Patient Support Team at support@releaf.co.uk

Yes, you can rebook missed consultations, but to do so, you must contact the Patient Support Team at support@releaf.co.uk Please keep in mind that if you miss more than one appointment without informing us prior, you may be required to pay for your new consultation.

Medical cannabis is prescribed by the NHS for specific severe conditions where other treatments have failed, such as certain forms of epilepsy, multiple sclerosis spasticity, and chemotherapy-induced nausea and vomiting. If you have a diagnosis for any other illness, disease, or condition, you may still be eligible for medical cannabis treatment. Clinicians working with private medical cannabis clinics, like those at Releaf, can offer patients suffering from a much wider range of health concerns medical cannabis prescriptions, on a case-by-case basis. For more information, head to our medical cannabis eligibility checker.

Yes, as long as you have previously tried at least two conventional treatment options to help with your health condition, and found them to be either ineffective or causing negative side effects, then you may be eligible for a medical cannabis prescription. For more information, head to our medical cannabis eligibility checker.