Delivery

Releaf partners with DPD to deliver Releaf prescriptions and purchases throughout the UK. All deliveries are securely packaged and handled by licenced courier partners to ensure your medication reaches you safely and discreetly.

Once you make payment for your medication, the consultant will write the prescription within 24 hours. This prescription will be then reviewed within 24 hours by the Multi-Disciplinary Team (MDT). The MDT is a team of specialists who will confirm that the treatment plan proposed is suitable for your condition(s). More often than not, both actions are taken in unison within 24 hours. Once the MDT approves the prescription, it will be sent to the pharmacy, as a physical copy is required for an order to be placed. This takes the process up to roughly 48 hours. Once the pharmacy receives your prescription, it will process it and dispatch it to you. We aim for you to receive your medication within 2-4 working days of payment being made.

Once your prescription is delivered, you will receive a notification in your email, and this will also show in your Patient Dashboard. If for any reason you receive this notification and your prescription has not been delivered, please contact the Patient Support Team at support@releaf.co.uk

All patients are sent a DPD tracking number as soon as their prescription is dispatched from the pharmacy. All tracked DPD parcels require patients to produce a PIN code before they can be received, which will be sent via email once the prescription has been shipped. Please make sure you are home to sign for your delivery and have your PIN code ready. If lost you can request your PIN code again from DPD.

Yes, all Releaf prescription deliveries are fully tracked. Deliveries are handled by DPD and can be tracked using the link provided once your order has been dispatched. You will recieve an email with a tracking number once your prescription has been shipped.

Yes. Once your prescription has been dispatched, DPD tracking details are sent to your registered email address.

Your prescription delivery is insured. If your medication does not arrive or if it arrives damaged, please contact Patient Support at support@releaf.co.uk who will initiate an investigation.

If you have received a notification that your parcel has been delivered, but you have not received it, please contact the Patient Support Team at support@releaf.co.uk who will open an investigation, and walk you through the next steps.

Patients on the Releaf+ monthly subscription plan are not charged a separate fee for their prescription deliveries. Patients on the Pay-As-You-Go plan will be charged £4.99 for prescription deliveries. All items ordered through the Releaf Shop will require a delivery fee of £4.99.

At this time, patients are not able to choose their delivery provider. Only certain couriers hold the correct licences in the UK to legally transport controlled medicines. Because your prescription must remain within a compliant pharmaceutical chain at all times, it can only be handled by courier companies that hold the appropriate licences and meet strict regulatory standards. Our courier partner, DPD, holds all the required pharmaceutical handling licences and is currently the only licensed national courier in the UK able to manage the volume of deliveries we send each day. This allows us to provide a consistent, trackable delivery service and minimise delays. For any problems regarding the delivery of your prescription, feel free to reach out to the Patient Support Team at support@releaf.co.uk or call +44 (0) 20 3657 3346

To potentially receive a refund, there must be a valid reason if you are not satisfied with the items you have received in your prescription. Contact our Patient Support Team at support@releaf.co.uk to discuss any issues you have with your prescription. Patients who react negatively to medicinal cannabis and do not want to continue treatment may be entitled to a refund.

If you have a quality concern, please contact resolutions@releaf.co.uk and we will assist with your query. Medication returns are not accepted unless there is a reason determined by our manufacturers regarding your specific batch, but we will work with you to ensure you have a safe and effective treatment plan.

We are only able to dispatch your prescription to the address we have on your file as submitted by you with your proof of address. To change your address, we will need to see proof of your new address in the form of a bank statement, utility bill or driving licence.

Releaf was the first medical cannabis clinic in the UK which offered patients access to domestically-grown medical cannabis. We have worked tirelessly to secure a reliable and consistent supply chain, which means we can guarantee to deliver your treatments within 2-4 working days. Once the clinician has written your prescription and you have paid for your medication, we will notify the pharmacy and send them a hard copy of your prescription, which is required by law. Once received, the pharmacy will prepare and send out your medication using tracked delivery. We will email and text you to update you on the status of your delivery. You will also receive a DPD tracking number. Your medication should arrive within 2-4 working days. Remember you will need to sign for your medication when it arrives, so it's important to keep an eye on the delivery status and make sure you're home. Check out our full prescription delivery guide here.

Your Releaf Shop purchase delivery is insured. If your medication does not arrive or if it arrives damaged, please contact Patient Support at support@releaf.co.uk who will initiate an investigation.

No, not currently.

For all UK deliveries, DPD will notify you in advance and may offer delivery management options depending on your location. If you have concerns about your delivery, our Patient Support Team can help. You can contact them at support@releaf.co.uk