Delivery

Once you make payment for your medication, the consultant will write the prescription within 24 hours. This prescription will be then reviewed within 24 hours by the Multi-Disciplinary Team (MDT). The MDT is a team of specialists who will confirm that the treatment plan proposed is suitable for your condition(s). More often than not, both actions are taken in unison within 24 hours. Once the MDT approves the prescription, it will be sent to the pharmacy, as a physical copy is required for an order to be placed. This takes the process up to roughly 48 hours. Once the pharmacy receives your prescription, it will process it and dispatch it to you. We aim for you to receive your medication within 2-4 working days of payment being made.

Your prescription delivery is insured. If your medication does not arrive or if it arrives damaged, please contact Patient Support at support@releaf.co.uk who will initiate an investigation.

All patients are sent a Royal Mail tracking number as soon as their prescription is dispatched from the pharmacy. All tracked Royal Mail parcels require a signature before they can be received, so please make sure you are home to sign for your delivery.

Your delivery is tracked using the Royal Mail tracking service. You will receive a tracking number via email to keep you informed of the delivery stage your prescription is at.

All Releaf prescription deliveries are tracked through Royal Mail, and require a signature from the patient for the delivery to take place.If you need to change the delivery time/day, please contact Royal Mail with your tracking number.

We are only able to dispatch your prescription to the address we have on your file as submitted by you with your proof of address. To change your address, we will need to see proof of your new address in the form of a bank statement, utility bill or driving licence.

If you have a quality concern, please contact resolutions@releaf.co.uk and we will assist with your query. Medication returns are not accepted unless there is a reason determined by our manufacturers regarding your specific batch, but we will work with you to ensure you have a safe and effective treatment plan.

To potentially receive a refund, there must be a valid reason if you are not satisfied with the items you have received in your prescription. Contact our Patient Support Team at support@releaf.co.uk to discuss any issues you have with your prescription. Patients who react negatively to medicinal cannabis and do not want to continue treatment may be entitled to a refund.

Releaf has delivery agreements with Royal Mail and UPS. For any problems regarding the delivery of your prescription, feel free to reach out to the Patient Support Team at support@releaf.co.uk or call +44 (0) 20 3657 3346

Releaf has partnered with Royal Mail to deliver your prescription and Relaf Shop purchases using their tracking service. Releaf also has an agreement with UPS if for any reason Royal Mail is unable to deliver to you.

If you have received a notification that your parcel has been delivered, but you have not received it, please contact the Patient Support Team at support@releaf.co.uk who will open an investigation, and walk you through the next steps.

Once your prescription is delivered, you will receive a notification in your email, and this will also show in your Patient Portal. If for any reason you receive this notification and your prescription has not been delivered, please contact the Patient Support Team at support@releaf.co.uk

Releaf sends tracking details to your registered email. The tracking number will allow you to see which stage of the delivery process your prescription is currently at.

Patients on the Releaf+ monthly subscription plan are not charged a separate fee for their prescription deliveries. Patients on the Pay-As-You-Go plan will be charged £4.99 for prescription deliveries. All items ordered through the Releaf Shop will require a delivery fee of £4.99.

No, not currently.

Your Releaf Shop purchase delivery is insured. If your medication does not arrive or if it arrives damaged, please contact Patient Support at support@releaf.co.uk who will initiate an investigation.