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Blog12 days till Christmas: Releaf’s opening hours and medication delivery cut-off
12 days till Christmas: Releaf’s opening hours and medication delivery cut-off
3 min read
Sam North
With the holiday season less than two weeks away, we want to make sure each and every Releaf patient is well-prepared for the slight changes to our normal operating schedule - and the minor adjustments to medication delivery during this year's festive period.
Here, you'll find a full rundown of all the information covering medication ordering and shipping deadlines, along with the full Releaf clinic operating days/hours to help you plan ahead and have everything you need during this Christmas and New Year break.
Contents
Don’t worry - the changes are minimal, and we're doing everything possible to make sure you are totally taken care of this holiday period.
What are the prescription ordering and delivery deadlines during the holiday period?
Here's what you need to know if you need to order your next Releaf prescription before (or during) the holiday period.
To guarantee that you receive your medication before Christmas, patients must place their orders by 4 PM on Monday, the 23rd of December 2024.
Our shipping partner, DPD, will operate as usual in the lead-up to the Christmas break, ensuring all deliveries are at our patients' doorsteps before the holiday break comes into effect.
If you need a new prescription filled during this time, we recommend checking your medication supply now and placing your order as early as possible.
When is the best time to order?
We definitely suggest that all patients try to place orders before midday on Friday, the 20th of December, to avoid any last-minute delays. These extra days will help both us here at Releaf, and our shipping partner DPD, ensure that your prescription is processed and shipped on time.
What are the clinic closure dates?
Our clinic will also be taking a short break during the festive period. The only days that Releaf will be completely closed are:
- The 25th and 26th of December 2024 (Christmas Day and Boxing Day)
- The 1st of January 2025 (New Year's Day)
Between the 27th and 31st of December, we will have a slightly reduced number of staff working, but patient support, pharmacy, and clinical team members will still be available to assist you as needed.
Releaf's operating hours will be 8:30 am - 5:30 pm on all days the clinic is open during the holiday period.
Is the Releaf Patient Portal Shop open throughout the holiday period?
The last day the shop is open before the holiday period is Friday the 20th of December, and it reopens on Monday the 30th of December. While you can still place an order during this time frame, it will not be processed or shipped until the shop reopens, so make sure to stock up in time!
It's worth noting that as the 1st of January is a Bank Holiday in the UK, the store will also be closed, however, it will resume usual trading hours as of the 2nd of January
How to contact Releaf for support?
Our fantastic Patient Support Team is here to help if you have any questions or concerns. Please do not hesitate to reach out at any time. We encourage all Releaf patients to contact us before the holiday closure if there's anything you need, no matter the query.
You can email us at support@releaf.co.uk or call us at +44 (0) 20 3657 3346.
From all of us here at Releaf, have a safe, joyous, and peaceful holiday break, and remember to place any prescription orders early to avoid last minute disruptions to your treatment plan.
And, from all of us here at Releaf,
Merry Christmas!
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It is important to seek medical advice before starting any new treatments. The patient advisors at Releaf are available to provide expert advice and support. Alternatively, click here to book a consultation with one of our specialist doctors.
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