Terms & Conditions

The use of this website, the Releaf patient portal and our services is subject to the following Terms and Conditions. By accessing this website or registering as a patient of the clinic you agree to be bound by the Terms and Conditions set out below. It is the intention of Releaf Dispensary Ltd that all terms of a financial contract between the patient and Releaf Dispensary Ltd are contained in this document. If you have any queries then do not hesitate to contact us at support@releaf.co.uk or call 0203 657 3346. You must read, agree and accept all of the terms and conditions contained in this agreement and our Privacy Policy. 

These terms and conditions are governed by and construed in accordance with English law and you agree that the English courts will have exclusive jurisdiction for any dispute under this agreement. The laws of your country may be different from English law and there may be additional legal requirements for you to use our website or services. You must comply with all applicable local and international laws, statutes and regulations regarding your use of our website and services. We cannot monitor the laws of every country and it is your responsibility to ensure that your use of our website and services is legal. Our services are intended solely for residents of the UK.

This agreement includes those terms and conditions expressly set out below and those incorporated by reference. We strongly recommend that you also access and read any other information contained on other pages or websites referred to in this notice, as they may contain further terms and conditions that apply to you. Please also refer to our Privacy Policy and website Terms and Conditions. We may amend these Terms and Conditions from time to time by posting an amended agreement on our website. Any amended Terms and Conditions will govern new user registrations from the date that it is posted and existing users will be bound by the amended agreement after the expiry of 14 days following the date of posting. 

Nothing in these Terms and Conditions shall create or be construed to imply any agency, partnership, joint venture, employee-employer relationship or franchisor-franchisee relationship between you and us. Headings are for ease of reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. If any provision of these Terms and Conditions is held to be invalid or unenforceable; such provision shall be struck out and the remaining provisions shall remain in full force and effect. You cannot assign this agreement but we may assign it at our sole discretion. Our failure to act with respect to a breach by you or others shall not be considered as a waiver of right to act with respect to subsequent or similar breaches. Any person who is not a party to this agreement has no rights under the contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This does not affect any right or remedy generally available to such a third party in law or otherwise. 


‘Releaf Dispensary Ltd’ or ‘Releaf’ means the private limited company Releaf Dispensary Ltd, registered in England and Wales, registered company number 14097825. The registered address is Unit 3 Castlebridge Office Village, Castle Marina Road, Nottingham, NG7 1TN. 

‘Clinic’ means any clinic operated by Releaf Dispensary Ltd. 

‘Subscriber’ means a Releaf+ subscription patient registered at the clinic. 

Subscribers pay an initial consultation fee and then a regular monthly subscription fee. 


There is a single level of Subscription (Releaf+). All patients will be required to provide credit or debit card details on registration. These are stored securely using Stripe. Stripe is used worldwide by banks and companies to securely store card details using the highest level of encryption. Our staff do not have access to these details, we can only see the last 4 digits of your card and expiry date. You may choose to pay by an alternative card at the time of the invoice being issued. In the case of another person completing the registration for a patient, for example a carer, they are agreeing to be responsible for the payment of all invoices. 

Releaf has the right to decline a subscription application if they feel the patient has a complex medical history, is receiving ongoing/continuing medical cannabis from an alternative source, or has a condition that would be better managed by another healthcare professional.


Patients may register to use the clinic services on a pay-as-you-go basis. Please see our website for an up-to-date price list for services or contact our Patient Support team. 


The Releaf+ Subscription scheme enables patients to use the clinic’s services with the security of a regular fixed subscription fee. 

Releaf+ Subscribers pay an initial one-off consultation fee for a video appointment with a specialist doctor and then a monthly subscription fee per person. Please see our price list for details. 

Releaf+ Subscribers enjoy the following Subscription benefits:

Essential follow-up video consultations with a Releaf clinician within clinic opening hours FREE. 

Essential follow-up consultations with a Releaf clinicianinclude a follow-up video consultation in months 2, 5 8 and 11. The Releaf patient portal will automatically allocate patients a follow-up appointment and notify them via email. Patients can accept these appointments or request a different time slot. Each patient will be reviewed on a case by case basis and number of follow ups, and how often these take place will differ from patient to patient.

Online appointment booking via patient portal FREE.

Online access to prescription treatment recommendations FREE.

Prescription completion (not including the actual medication cost) FREE.

Repeat prescriptions (not including the actual medication cost) within 3 months of the last consultation FREE.

Medication delivery (not including the actual medication cost) FREE

Welcome Box containing the essential equipment needed to start your treatment journey. For cannabis flower patients, this may include a vaporiser, a cannabis grinder and a storage container FREE

Medical Cannabis Card FREE

Travel Certificates FREE

Releaf+ member pricing for prescription medication INCLUDED

Subscription fees do not include the actual medication cost and consultations with other specialists (if recommended by a Releaf doctor). 

Subscription fees are payable 30 days from the date of joining and then at 1-month intervals thereafter. Subscription fee payments should be made online by monthly recurring credit/debit card payment. All credit/debit card information is processed through our secure payment gateway and processing partner Stripe. Releaf Dispensary Ltd does not have access to or store your credit, debit card or bank account details. We accept all major credit and debit cards including Apple Pay and Google Pay. We do not charge you any delivery or transaction fee in addition to your monthly subscription fees. We can only accept payments in British Pounds (GBP). 


Any additional charges will be advised to patients before they are charged, prices for individual items are also available through our patient portal and by contacting our Patient Support team. If you have any queries or questions regarding fees please do not hesitate to ask for clarification. Please note additional fees may be incurred for non-essential consultations. All such fees are payable in advance. 


Releaf+ Subscribers:

Releaf+ Subscribers will be liable to pay monthly subscription payments by recurring debit or credit card for the duration of their Subscription. This will be automatically renewed each month unless the Subscriber gives notice.

Subscribers may cancel their Subscription at any time.

Cancellation requests may be made by email to support@releaf.co.uk. Cancellations will be confirmed by return email and it is the Subscriber’s responsibility to ensure their cancellation request has been received and confirmed by the clinic.


Releaf+ Subscription sign-up fees are non-refundable beyond the first 14 days of Subscription. Releaf+ Subscription fees paid in advance which relate to a period after termination of Subscription will not be refunded.

In unexpected circumstances such as redundancy Releaf may waive the required notice periods and refund Subscription fees paid in advance that relate to a period after termination; supporting information may be requested in such cases.

Fees paid for additional services that are incurred at the time of provision are not refundable.


All persons registering with the clinic will be asked to complete a registration questionnaire and this will include confirmation of preferred communication methods, confirmation that they agree to share their records with their NHS GP and they will be asked to provide photo identification, to prevent fraud. All patients registering will be required to provide a credit card as a guarantee of payment, this is stored securely using Stripe which has the highest level of bank security and encryption, our staff do not have access to your card or bank details at any time.


Essential follow-up video consultations within clinic opening hours are included in the Releaf+ Subscription. Essential follow-up consultations include a follow-up consultation in months 2, 5 8 and 11. The Releaf patient portal will automatically allocate patients a follow-up appointment and notify them via email. Patients can accept these appointments or request a different time slot. Each patient will be reviewed on a case by case basis and number of follow ups, and how often these take place will differ from patient to patient.


Occasionally circumstances beyond our control may limit the availability of services provided by the clinic such as the unavailability of specialist doctors or medicines from suppliers. 


The clinic’s core consultation hours are 09:00 to 17:00 Monday to Friday. The clinic is usually closed for consultations on Saturdays and Sundays and public holidays and Easter Saturday. Subscribers will be given at least 1 months’ notice of any planned changes to clinic opening hours.

The Patient Support team is available by email and telephone from 09:00 to 17:00 Monday to Friday to guide patients through their treatment journey and to answer any queries or concerns. Contact support@releaf.co.uk or call  0203 657 3346.


Our fair usage policy is implemented on trust to ensure patients use our services within a reasonable and sensible limit. We believe this policy will encourage our patients to be considerate in their use of our services by ensuring that they do not book unnecessary appointments, continually cancel appointments at the last minute, or not turn up for appointments which then stops other patients from being able to see a doctor.


In a medical emergency, patients are directed to call the emergency services on 999 or attend their nearest Accident and Emergency department. 


All doctors and nurses practising at Releaf will have appropriate professional medical indemnity for their work.                    


Where the performance by Releaf Dispensary Ltd of its obligations under these terms and conditions is delayed, hindered or prevented by an event or events beyond its reasonable control and against which an experienced service provider could not be reasonably have been expected to take precautions, Releaf Dispensary Ltd shall promptly notify the patient, in writing, specifying the nature of the force majeure event and stating the anticipated delay in the performance of its service. 

Releaf Dispensary Ltd shall have no liability to a Subscriber or Non-Subscriber for any failure to deliver the services or any delay in doing so for any damage or defect to the services provided that is caused by an event, including without limitation strikes and other industrial disputes, extreme weather, epidemic, pandemic, terrorist incidents, breakdown of systems or network access, flood, fire, explosion, earthquake, windstorm, other nature disasters, war, civil war, riots or Government action preventing the delivery of services. 


It is necessary for the purpose of providing healthcare for Releaf to retain patients’ personal data including identity, contact details and medical information. All information is held within a secure and encrypted computer system. Patients may request copies of their medical records at any time, in accordance with our Access to Medical Records policy available on request or from the Patient Support team. We will not share your information with any other parties without your express consent, except in cases of emergency such as a life-threatening illness. We comply with the Data Protection Act 1998 and are registered with the Information Commissioner’s Office. Please also see our privacy policy for further information.


Subscribers and PAYG patients are encouraged to continue their registration with an NHS GP if they are entitled to NHS care. The clinic will liaise with any other healthcare professionals involved in your care, with your consent, as needed.


The clinic will not tolerate violent threats, aggressive or abusive behaviour. Releaf Dispensary Ltd reserves the right to immediately terminate its contract with any patient who is violent, aggressive or abusive. In these circumstances, any Subscription fees paid in advance that relate to a period after termination will be refunded in full.

We may immediately issue a warning and deny your access to all or part of the website or refuse to provide our services to you without notice if:

  • You are in breach of any part of this agreement. 

  • We cannot, for any reason, verify or authenticate any information you provide to us. 

  • We believe that your actions may cause legal liability for us, you or any other user. 

  • We believe that we can no longer provide you with safe medical care, including where there has been a breakdown of trust between the patient and doctor.


Releaf Dispensary Ltd may terminate this agreement if any Subscription fee remains unpaid 7 days after its due date for payment. Fees for other services are payable at the time of provision. 

If payment of a recurring Subscription fee fails because there is an issue with the payment method, for example, the debit card has expired, we will contact you via email. You may add, update or change payment cards or other subscription details such as email address and billing address by logging into the Releaf patient portal with your email address. 


In the rare situation that Releaf Dispensary Ltd has to cancel your appointment, you will be offered a further appointment as soon as possible. You will also be able to speak to our Patient Support team, at no additional cost. 


Releaf+ Subscribers will be subject to a £50 fee for rebooking appointments that have been missed without being rescheduled or cancelled 

Pay As You Go patients will need to rebook appointments that have been missed without being rescheduled or cancelled at their own cost.


Monthly recurring Subscription fees will be reviewed annually on 1st July. Subscribers will be given at least 3 months’ notice of any change to Subscription fees. Subscribers not wishing to continue their Subscription at the new rates may cancel at any time. Releaf Dispensary Ltd will not refund any advance Subscription fees paid which relate to a period after the termination of Subscription.


Releaf Dispensary Ltd sets itself the highest standards of care if we fail to meet our own high expectations then please let us know immediately. We know that sometimes things may go wrong, but we will always do our best to put them right as soon as possible. If you are unhappy with the service you have received then please contact us. A full copy of our complaints policy is available by email to resolutions@releaf.co.uk


This website and all materials on it, including, but not limited to, images, are the sole property of Releaf Dispensary Ltd and are protected from unauthorised copying and dissemination by copyrights law and trademark law. You may not reproduce, republish, upload, post, transmit or distribute in any way whatsoever any materials from Releaf Dispensary Ltd without the prior written permission of Releaf Dispensary Ltd. 


You acknowledge that you are responsible for all communications sent via or to this website and agree to your use of this website for proper and lawful purposes only. You will not carry out any act or omission or procedure which would

  • damage, delay, interrupt or impair the use of this website or its software;

  • cause any illegal, offensive, defamatory material to be placed on or associated with this website;

  • be in breach of any copyright, trademark, privacy, confidence, or any other third-party right; or

  • cause any inconvenience to its employees, servants, agents, software and other suppliers or any other third party (including, without limitation, creating or procuring software viruses, chain letters, unsolicited communications and ‘spam’).

In the event that you breach any of these Terms and Conditions, you will indemnify and keep indemnified Releaf Dispensary Ltd, employees, servants, agents, professional advisors, suppliers and affiliates from time to time against all damages, losses, claims, costs, charges, awards, orders, judgments and other liabilities suffered or threatened as a result of a breach of these conditions.