At Releaf, our Patient Promise means keeping patients at the heart of everything we do. Part of that is making sure everyone who works with us feels safe to speak up when something doesn’t feel right.
That’s why we are part of the Freedom to Speak Up programme. Our Freedom to Speak Up Guardians provide a confidential, independent route for anyone to raise concerns about anything that could affect patient safety, the quality of care, or the way people are treated at work.
We encourage everyone in our teams, including employees, clinicians, contractors and agency workers, to speak up as early as possible. You can contact our Freedom to Speak Up Guardians at speakup@releaf.co.uk.
All concerns are taken seriously and handled in confidence. No one who raises a genuine concern will face any detriment as a result. You can also raise concerns with your line manager, our People team or through our Whistleblowing Policy, whichever feels most comfortable for you.
Making a complaint
We always aim to provide the best possible care, but if something hasn’t gone as it should, we want to hear from you. You can make a complaint by emailing or contacting our Patient Support team. We will acknowledge your complaint within 10 working days. If we need longer, we’ll keep you updated. Every complaint is handled fairly and confidentially, and raising a concern will never affect the care you receive from us.
Raising a concern outside Releaf
We hope you’ll feel able to raise concerns with us, so we can put things right. However, you can also contact an external organisation at any time:
The Care Quality Commission (CQC): the independent regulator of health and social care in England. You can share concerns about care or patient safety with the CQC directly through its website.
Professional regulators: clinicians can also raise concerns with their own regulator, such as the General Medical Council (GMC) or the General Pharmaceutical Council (GPhC).
Protect: an independent whistleblowing charity that offers free, confidential advice to anyone unsure whether or how to raise a concern.
